Telecaller - Operations Support
Key
Responsibilities
Calling & Customer
Communication
- Make
calls to customers, retailers, and channel partners
- Explain
company products like DMT, AEPS, Bill Payments, POS, etc.
- Follow
up on pending documents, KYC, and operational requirements
Operational Support
- Coordinate
with the operations team for onboarding and updates
- Collect
and update customer/partner information in the system
Issue Resolution
- Identify
customer concerns and escalate when required
- Ensure
proper follow-up until resolution
Reporting
- Maintain
daily call records, feedback, and follow-ups
- Share
updates and insights with the operations team
Experience
- 6
months to 2 years in telecalling / customer service / telesales
- Fintech
or banking experience is a plus