Telemarketing and Inside Sales Representative

About the role: We are building a high-performance sales team in the Philippines to serve both existing clients and new prospects. You will handle inbound calls from current clients to upsell and grow their accounts, while also running outbound cold calling and warm calling campaigns to acquire new clients for our digital marketing products. High-value opportunities you identify will be handed off to our Phoenix, Arizona-based DMA (Digital Marketing Analyst) closing team.

What you'll do Inbound, existing clients:

• Answer inbound calls and respond to inquiries from clients sourced through the marketplace to sell them.
• Identify and present upsell and upgrade opportunities on every client interaction
• Sell add-on services including SEO, listings ads, and adds on
• Sell lead generation website packages to clients not yet on the product
  

Outbound, existing clients and new prospect acquisition:

• Make a minimum of 100 outbound dials per day to both existing clients and prospective new clients
• Pitch and close lead generation websites and digital marketing add-on packages
• Qualify high-value prospects and schedule discovery calls with the Phoenix DMA team
• Follow up with warm leads via phone and email
• Meet or exceed the sales quota that will be established upon onboarding

Handoff and collaboration:

• Schedule a minimum of 5 qualified calls per day for the Phoenix DMA closing team
• Maintain a 70% or higher show rate on all scheduled handoff appointments
• Follow up with all no-show appointments to reschedule and re-qualify
• Brief the Phoenix DMA team on each prospect before their call
• Log all activity and outcomes in the CRM after every interaction

What you'll be selling

• Lead generation websites, entry-level packages, self-close
• Digital marketing add-ons including SEO, listings ads, and add on
• Upsells and upgrades for existing clients
• For larger, higher-value packages, qualify and schedule for the Phoenix DMA closing team

KPIs you'll be measured on

• Minimum 100 outbound dials per day/per person
• 20 to 30 inbound calls handled per day from the marketplace/ per team
• 5 or more Phoenix DMAs calls scheduled per day/ per team
• 70% or higher handoff show rate with follow-up on all no-shows
• Sales quota to be defined upon team onboarding