Sales Trainer

Sales Trainer

Location: Irvine, CA | On-site || Department: Training || Employment Type: Full-time

About the Role

We are seeking a detail-oriented and results-driven Sales QA Trainer to evaluate sales interactions, provide clear recommendations, and deliver targeted feedback that improves quality, compliance, and performance. This role focuses on assessing calls and processes within Logix, Ytel, and Genesys, identifying opportunities for improvement, and coaching sales representatives to meet quality standards consistently.

What You’ll Do

• • Evaluate sales interactions and quality performance within Logix, Ytel, and Genesys using established scorecards and criteria.
  • Provide clear, actionable recommendations based on quality findings to the Director and sales leadership.
  • Deliver constructive one-on-one and group feedback sessions to sales representatives to reinforce quality standards and improve performance.
  • Identify trends, skill gaps, and recurring issues from quality evaluations and communicate recommendations for process or coaching focus areas.
  • Partner with the Director to support ongoing quality initiatives and ensure consistent application of standards across the sales team.
  • Track quality metrics and feedback outcomes; report findings and recommendations regularly.
  • Maintain strong working knowledge of Logix, Ytel, and Genesys to accurately assess agent performance within these systems.
  • Support a culture of continuous improvement by providing timely, specific, and motivating feedback.

What You Bring

• • 3+ years of experience in sales quality assurance, training, coaching, or a related role within a sales or contact center environment.
  • Hands-on experience evaluating or coaching within contact center platforms; experience with Logix, Ytel, and/or Genesys strongly preferred.
  • Proven ability to deliver clear, constructive feedback that drives measurable improvement in quality and performance.
  • Strong analytical skills with experience using quality scorecards, call monitoring tools, and performance data.
  • Excellent verbal communication and coaching skills; comfortable providing direct feedback one-on-one and in group settings.
  • High attention to detail and a strong commitment to compliance and process adherence.
  • Ability to work onsite full-time in a fast-paced sales environment.

What We Offer

• Compensation for this role: $80,000 - $82,000 per/year
• Comprehensive health, dental, and vision insurance
• 401k with a 4% employer match
• Supplemental benefits like: Life Insurance, flexible spending, and many more...

Why You’ll Love Working Here

• Impact - Every day, you’ll help real people escape financial stress and rebuild their lives.
• Growth - We’re a rapidly expanding company with plenty of room for career advancement.
• Supportive Culture - We value collaboration and continuous learning.
• High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.

We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.

Pay Transparency Statement - The expected compensation range for this position is $80,000 – $82,000 per year. This represents a good-faith estimate of the compensation range that Tax Relief Advocates reasonably expects to pay for this position at the time of hire. Final compensation offered to the selected candidate may vary based on factors including (but not limited to) experience, skills, education, location, internal equity, and market conditions.