Transformation Program Manager

About Us

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

About the Role

Transformation Program Manager

The Transformation Manager is responsible for leading strategic initiatives and projects that improve how Enclave Property Management operates. This role serves as a catalyst for organizational transformation by partnering with leadership to design, plan, govern, implement, and measure initiatives that enhance operational performance, elevate the resident and employee experience, and position the organization for scalable growth.

Position Logistics

• Primary Work Location: Either West Fargo, ND or Saint Louis Park, MN
• Work Environment: On-Site
• Work Type: Full Time (40 hours/week)

Essential Responsibilities:

Strategic Initiative Leadership:

• Lead enterprise-wide strategic initiatives from concept through operational adoption.

• Partner with leadership to translate strategic priorities into executable implementation plans.

• Develop comprehensive initiative plans including scope, objectives, milestones, timelines, deliverables, resource requirements, dependencies, communication strategies, and measurable success criteria.

• Manage multiple concurrent strategic initiatives while balancing organizational priorities and operational capacity.

• Facilitate cross-functional collaboration to ensure alignment, accountability, and successful execution.

• Identify organizational risks, implementation barriers, and resource constraints while proactively developing mitigation strategies.

• Maintain visibility into initiative progress and organizational impacts throughout the implementation lifecycle.

Business Transformation & Process Improvement:

• Evaluate existing business processes and identify opportunities to improve operational efficiency, consistency, scalability, and the overall resident and employee experience.

• Lead cross-functional process redesign initiatives that align with organizational strategy and Standards of Excellence.

• Facilitate discovery sessions, workflow analysis, and future-state process design.

• Document operational workflows, business requirements, decision points, and organizational impacts.

• Ensure process improvements balance operational effectiveness, compliance, technology capabilities, financial considerations, and long-term sustainability.

Organizational Change Management:

• Develop comprehensive implementation strategies that drive successful organizational adoption.

• Coordinate stakeholder engagement, communication plans, implementation schedules, pilot programs, and readiness activities.

• Lead organizational change efforts by identifying adoption risks, managing stakeholder expectations, and facilitating cross-department collaboration.

• Partner with the Regional Support Manager to ensure Standards of Excellence, documentation, support processes, compliance requirements, training materials, competency expectations, and operational readiness are established prior to rollout.

• Facilitate readiness reviews and provide informed Go/No-Go recommendations for organizational deployments.

Governance & Organizational Health:

• Develop dashboards, initiative reporting, and organizational health updates that provide meaningful insight into strategic initiative performance.

• Prepare and present clear updates regarding initiative progress, organizational impacts, emerging risks, key decisions, and recommendations.

• Monitor organizational readiness and implementation effectiveness throughout each initiative.

• Ensure initiative sponsors maintain visibility into initiative health through consistent governance, reporting, and communication.

• Elevate risks, barriers, and decision points before they become operational challenges.

• Provide the Director of Operations with timely, meaningful information to support leadership communication and organizational decision-making.

Business Analysis & Continuous Improvement:

• Establish measurable success criteria and performance indicators for strategic initiatives.

• Analyze implementation outcomes, operational performance, adoption trends, and stakeholder feedback.

• Conduct post-implementation reviews and facilitate lessons learned.

• Identify opportunities for future operational improvements based on organizational performance and business outcomes.

• Recommend strategic enhancements that support Enclave's long-term operational maturity and growth.

Cross-Functional Leadership:

• Build trusted relationships across Property Management, Facilities, Accounting, Human Resources, Marketing, Information Technology, Asset Management, Legal, and external business partners.

• Facilitate productive discussions among diverse stakeholders while balancing competing priorities.

• Influence without direct authority by building credibility, fostering collaboration, and maintaining organizational alignment.

• Serve as a champion for continuous improvement, operational excellence, and organizational innovation.

We're Seeking Individuals Who Have:

• Exceptional organizational and strategic planning skills.

• Strong business process analysis and problem-solving abilities.

• Advanced written and verbal communication skills.

• Demonstrated ability to lead organizational change in complex environments.

• Strong facilitation, negotiation, and stakeholder management skills.

• Ability to prioritize competing organizational initiatives while maintaining attention to detail.
• Advanced proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and project planning tools.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Organizational Leadership, Project Management, or a related field preferred

• Two or more years of experience leading cross-functional strategic initiatives, business transformation efforts, operational excellence programs and projects, enterprise software implementations, or organizational change initiatives or similar work.

• Demonstrated success managing initiatives from concept through operational adoption.

• Experience facilitating meetings and presenting recommendations to leadership.

• Experience within property management, multi-site operations, hospitality, healthcare, retail, financial services, or another operationally complex industry preferred

Culture & Total Rewards Approach

Why Join Enclave?

When you become part of Enclave, you join a team of trailblazers in the real estate, construction, and property management industry. Our collaborative and fun-loving culture encourages you to thrive both professionally and personally. Our Core Values define what we say and do.

• Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners
• Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions.
• Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.
• Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.

Total Rewards Approach

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.

We offer comprehensive health, dental, and vision insurance plans, a 401k retirement plan with company match, and company-paid life and disability insurance. Here's what else you can look forward to:

• Work-Life Balance: Enjoy Paid Time Off (PTO), paid holidays, and dedicated volunteer time, ensuring you have the time to recharge and give back to the community.
• Professional Growth: Be part of a company that values your development, offering a culture that supports learning, innovation, and career progression.
• Additional Perks: Take advantage of our Health Savings Account (HSA), Flexible Spending Account (FSA), supplemental voluntary benefits, paid maternity/paternity leave, and more! Enclave supports your overall well-being and financial security.

Join Enclave and be part of a dynamic team that's shaping the future of real estate, construction, and property management. With us, you'll find more than just a job - you'll find a place where your contributions matter, your growth is supported, and your potential is limitless. Together, we'll create spaces that inspire and empower.

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.