Transportation Customer Service -TH + EN (B2)

Role : Customer Service Agent - Transportation Account
Location : Bang Na, Bangkok
Date of Joining (Start date): 22nd March

Project Industry: Transportation

Task: Email, Chat, Voice

Requirement:TH + EN (B2)
Welcome Freshgrad
Bachelor

Days -off : 2 days, depending on schedule.

Shift - 24-7

Budget : 22,000 THB //Meets KPI 1,000/M//Meets Attendance 750 /M


Excellent Communication in English ( B2)

Job Description

Responsibilities;
- Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)
- Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.
- Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;
- At least Senior Vocational' s Degree and/ or Bachelor's Degree in any fields.
- Fresher is welcome and experience is a plus from Airline, Tour Agency, Hospitality and Call Center from any airline, booking platform will be advantage.
- Excellent in English for Speaking, Listening and Writing (At least B2 is needed).
- Working 5 days a week which weekend is included (Shift rotation is apply).

Perks/Benefits;
- Basic Salary.
- Performance Incentive.
- Diligent Allowance.
- Social Security Fund.
- Group Insurance (Life, Health & Accident cover worldwide).
- Annual Increment (As per company policy).
- Bonus (As per company policy).
- Leave Entitlement (AL, SL, BL, etc.).
- Entertainment Events (Whole year).
- Yearly Health Checkup (As per company policy).
- Special Rewards & Points to redeem any special vouchers, gifts, etc.