Travel Support and Service Team Lead
About the role
- The Travel Support and Service Team Lead is responsible for coordinating all travel logistics for the team, ensuring that travel arrangements are efficient and meet contract requirements.
What you'll do
- Deploy technical personnel to travel nationwide, providing support for voice and data communication equipment installed in vehicles, fixed locations on buildings, structures, towers, mountaintops, and temporary installations as needed.
- Deliver customer service to agency representatives at these locations, addressing user experience concerns and ensuring optimal utilization of communication technology to support agency missions.
- Operate essential tools and equipment required for installation, maintenance, and troubleshooting, including:
- Hand tools and power tools.
- Test equipment, programming devices, key fill devices, and other specialized hardware.
- Ensure staff have experience with nationwide travel logistics, including:
- Navigating airports and coordinating lodging and transportation.
- Adhering to strict schedules to meet operational deadlines.
- Successfully executing site visits to install, maintain, improve, or restore voice and data communication equipment.
Qualifications
- Strong organizational and communication skills.
- 2+ years of experience coordinating travel logistics for technical or service teams.
- Knowledge of travel policies and budgeting.
- Experience in supporting government contracts is a plus.
Pay:
- Range
Schedule:
- Monday to Friday
Work Location:
- Office and Remote
Benefits:
- Medical Health insurance
- Dental Insurance
- 401(k) matching
- PTO
- Professional development assistance