Underwriting Manager

As the Manager of Underwriting, you will play a pivotal role in leading and optimizing underwriting operations. Your responsibilities encompass data collection, monitoring, management, and distribution, all aimed at ensuring we meet service level agreements (SLAs) and exceed client expectations. In this fully remote role, you will manage diverse teams, drive training initiatives, oversee workflow, and ensure timely deliverables. Additionally, you'll actively contribute to policy processing improvements, escalate performance issues when necessary, and support special projects aimed at enhancing business controls and reducing costs.

This position may be based in our Tampa, Florida; Overland Park, Kansas; or Kalispell, Montana office. This is a 100% on-site position and is not eligible for remote work.

Key Responsibilities:

Team Leadership and Management

· Lead and mentor a diverse group of employees and supervisors, fostering a collaborative and growth-oriented environment.

· Act as an internal resource within the department, addressing inquiries and facilitating communication within the team.

· Ensure seamless communication of changes within the team as needed.

Policy Processing and Workflow Management

· Take ownership of the development and implementation of internal policy processing programs, including policy auditing, phone and chat monitoring, and CS question support line initiatives.

· Effectively manage workflow to meet both internal and external requirements, including service level agreements with clients.

· Escalate performance management issues as required to ensure effective resolution.

· Uphold the timeliness of all team deliverables, ensuring efficiency in operations.

Strategic Contribution

· Collaborate with management on special projects, contributing recommendations to strengthen business controls, improve operations, and reduce costs.

· Assist in the development of effective time management strategies for teams under your leadership.

· Approve timecards, ensuring accurate record-keeping.