VIP Relationship Manager Vietnam
You will manage VIP client relationships in Vietnam, strengthen existing accounts, develop customer service processes, analyze client behavior, and collaborate across departments to deliver effective solutions. You will also drive potential client growth through products, events, campaigns, and marketing partnerships while maintaining accurate data for reporting.
Responsibilities
- Manage VIP client relationships in the local market
- Strengthen existing client relationships through regular communication
- Develop customer service processes and systems
- Manage customer status rules and monitoring
- Analyze client behavior and identify unspoken needs
- Prepare key customer analysis reports
- Collaborate across departments to deliver service solutions
- Grow potential clients through products, marketing activities, events, and campaigns
- Partner with marketing teams to increase VIP brand awareness and conversions
- Maintain accurate data for weekly updates and analysis
Requirements
- 4+ years of experience in sales and client services within the international financial sector
- Banking or investment experience is preferred
- Track record managing institutional, high-net-worth, and private bank clients
- Experience with trading platforms or exchanges is highly advantageous
- Strong English and Vietnamese communication and writing skills
- Ability to work under pressure and meet tight deadlines
- Strong multitasking skills
Benefits
- Competitive total compensation package
- L&D programs
- Education subsidy
- Team building programs
- Company events