Voice of Customer (VoC) Insights Analyst
Job Title: Voice of Customer (VoC) Insights Analyst
Job Location: Hybrid (3 days remote), Toronto, Canada
Experience: 3 to 5 Years
Rate: 45 to 50 CAD PH
Role Summary: NearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer-centric decision-making through data-driven insights. This role focuses on analyzing customer feedback and translating it into actionable strategies that enhance customer experience and inform business outcomes.
Key Responsibilities
- Analyze quantitative and qualitative customer feedback to identify trends, anomalies, and improvement opportunities
- Develop actionable, data-driven reports to support customer experience enhancements and strategic decisions
- Structure and present insights through reports, summaries, and data visualizations for diverse stakeholders
- Apply text analytics and regression techniques to uncover deeper customer behavior insights
- Deliver presentations to stakeholders, including senior leadership, to influence decision-making
- Collaborate with cross-functional teams to design and implement customer-focused strategies and programs
- Monitor industry trends and best practices in customer experience management
- Mentor team members on insights generation and customer experience methodologies
Must-Have Skills
- Proven ability to transform Voice of Customer data into actionable insights
- Strong experience collaborating with cross-functional teams
- Expertise in creating data-driven reports that influence customer experience and strategy
- Hands-on experience with data analysis tools such as Qualtrics
- Bachelor's degree in Marketing, Market Research, or a related field
Nice-to-Have Skills
- Experience with text analytics and regression analysis techniques
- Strong data storytelling and visualization capabilities
- Familiarity with customer experience frameworks and VoC programs
- Ability to mentor or guide team members on best practices
Apply now, or share your resume with salary expectations at [email protected]. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.
About NearSource Technologies: NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.
Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute