Site Operations Manager

About Us:

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About the role:

The Site Location Manager is responsible for the overall performance, operational effectiveness, and workforce leadership of assigned revenue recovery operations. This role ensures the achievement of client service, revenue, quality, productivity, and compliance objectives while fostering a positive and accountable work environment. The Site Location Manager partners with senior leadership, supervisors, and operational teams to drive business results, develop employees, and implement continuous improvement initiatives

Key Responsibilities:

• Lead daily site operations to achieve client, revenue, quality, productivity, and compliance goals.
• Manage and develop supervisors and frontline employees through coaching, performance management, and leadership support.
• Monitor operational metrics, key performance indicators (KPIs), and reporting to identify trends and drive business results.
• Partner with Directors and Vice Presidents on workforce planning, operational strategy, and performance improvement initiatives.
• Foster a culture of accountability, employee engagement, continuous improvement, and professional development.
• Ensure adherence to company policies, client requirements, regulatory standards, and operational procedures.
• Address employee relations, attendance, and performance issues in a timely and professional manner.
• Support recruiting, interviewing, hiring, onboarding, and retention efforts.
• Oversee quality assurance activities and implement corrective action plans when performance expectations are not met.
• Review payroll records, maintain operational documentation, and coordinate support requests with internal partners.

Required Qualifications

• Bachelor's degree with relevant experience, or equivalent combination of education and experience.
• Five (5) or more years of experience in healthcare, revenue cycle, financial services, call center operations, or a related field.
• Three (3) or more years of leadership experience managing supervisors and frontline teams.
• Strong communication, coaching, and performance management skills.
• Demonstrated ability to analyze operational metrics and drive business results.
• Experience leading teams in a performance-driven environment focused on productivity, quality, and service objectives.

Preferred Qualifications

• Experience managing large operational teams in a contact center or production-based environment.
• Experience leading continuous improvement, quality assurance, or operational excellence initiatives.
• Proven success managing client service, revenue, and workforce performance objectives simultaneously.
• Experience in revenue recovery, healthcare revenue cycle, or collections operations.

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted
• At this time, we are unable to consider candidates residing in the state of New York for this position

What's In It for You:

At Meduit, we believe exceptional leaders deserve the opportunity to make a meaningful impact while continuing to grow their own careers. As our Site Location Manager, you'll have the chance to:

• Lead with Purpose – Directly influence the success of a high-performing operation while shaping the experience and development of your team.
• Develop Future Leaders – Build, coach, and mentor supervisors and emerging talent, leaving a lasting leadership legacy.
• Drive Strategic Impact – Partner with senior executives to influence operational performance, employee engagement, client satisfaction, and business growth.
• Make Decisions That Matter – Lead with autonomy, leverage data-driven insights, and implement solutions that create measurable results.
• Advance Your Career – Join a growing organization that values strong leadership, continuous improvement, and internal career development.
• Build a High-Performance Culture – Create an environment where employees feel supported, recognized, challenged, and empowered to succeed.
• Be Recognized for Results – Lead a team that plays a critical role in delivering outstanding outcomes for clients, employees, and the organization.

If you're an accomplished leader who is passionate about developing people, driving operational excellence, and creating a culture where employees and business performance thrive together, we invite you to bring your leadership to Meduit.

What We Offer:

• Competiive salary plus annual performance-based bonus
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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