Warehouse Manager

• Start date: ASAP
• Working conditions: Onsite
• Work location: Hoofddorp, NL
• Employment type: Full-time

As Warehouse Manager, you will take overall responsibility for the daily performance and continuous improvement of our warehouse operation.
You will lead a highly automated, robot-supported Goods-to-Person (G2P) warehouse environment, overseeing inbound, storage, picking, packing, and outbound activities. You will ensure that operations run safely, efficiently, and accurately while meeting customer and business requirements.
This hands-on leadership role combines people management, operational control, data-driven performance management, and continuous improvement. You will work closely with internal teams and external partners, including IT, maintenance, robotics system providers, transport partners, and customer service.

1. Warehouse Operations

• Lead and manage day-to-day warehouse operations across inbound, storage, picking, packing, and outbound activities.
• Ensure warehouse capacity, staffing, and resources are effectively planned to meet operational demand and customer SLAs.
• Monitor operational performance and take timely action to address bottlenecks, backlogs, and exceptions.
• Ensure the G2P system, including robots, workstations, and tote flows, supports operational targets.
• Maintain high standards of safety, quality, productivity, and operational discipline.
• Manage operational priorities and reallocate resources when required to maintain service levels.

2. Performance & Continuous Improvement

• Own key warehouse performance indicators and drive continuous improvement across operational processes.
• Analyze operational data to identify bottlenecks, inefficiencies, and root causes, and implement sustainable improvements.
• Optimize warehouse processes, layout, station utilization, labor productivity, and error rates.
• Plan and manage peak periods through capacity planning, forecasting, and contingency measures.
• Ensure inventory accuracy through effective cycle counting, reconciliation, and exception management.
• Monitor and improve system availability and operational continuity in collaboration with relevant technical teams.

3. People Leadership

• Lead, coach, and develop warehouse employees to achieve operational and business objectives.
• Plan workforce requirements, shift allocation, overtime, and resource deployment.
• Set clear performance expectations and follow up on individual and team performance.
• Ensure effective onboarding, training, and knowledge development within the warehouse team.
• Build a culture of accountability, collaboration, safety, and continuous improvement.
• Maintain strong team engagement, especially during peak periods and operational challenges.

4. Stakeholder Management

• Work closely with IT, maintenance, robotics system providers, transport partners, customer service, and other internal stakeholders.
• Coordinate the resolution of operational, technical, and system-related issues.
• Escalate critical incidents appropriately and ensure timely follow-up and resolution.
• Maintain effective communication between warehouse operations and supporting functions.
• Build constructive relationships with external logistics and technology partners.

5. Operational Control & Decision-Making

You will maintain close control of warehouse performance by regularly reviewing operational dashboards and key metrics, including:

• Inbound and outbound volumes
• Throughput and productivity
• Robot availability and system performance
• Station utilization
• Operational backlog
• Order and picking accuracy
• Inventory accuracy
• Labor productivity and cost
• Safety performance

You will also take ownership of operational exceptions, such as blocked totes, damaged cartons, missing or incorrect items, and system-related issues, ensuring that appropriate corrective actions are taken.
Where required, you will have the authority to:

• Stop or restrict operations when necessary to protect safety or operational stability.
• Adjust operational priorities and resource allocation across warehouse activities.
• Escalate critical incidents to IT, Engineering, Maintenance, or robotics system providers.

Experience & Qualifications

• Proven experience in warehouse or logistics management, preferably within an automated or semi-automated warehouse environment.
• Experience leading warehouse teams and managing daily operational performance.
• Strong understanding of warehouse processes, including inbound, storage, picking, packing, and outbound operations.
• Experience working with Warehouse Management Systems (WMS) and operational reporting tools.
• Strong analytical and problem-solving skills, with the ability to use data to identify root causes and drive improvements.
• Experience with automation, robotics, or Goods-to-Person warehouse systems is highly desirable.
• Strong workforce planning and resource management skills.
• Excellent communication and stakeholder management skills.
• Ability to combine strategic thinking with hands-on operational leadership.
• Strong command of English; Dutch is a plus.

Leadership Profile

We are looking for a manager who:

• Takes ownership and is accountable for operational results.
• Makes clear and timely decisions in a fast-paced environment.
• Can remain calm and effective during peak periods and operational disruptions.
• Builds trust, motivates teams, and develops people.
• Is comfortable working in a technology-driven and continuously changing environment.

Has a strong focus on safety, quality, efficiency, and customer satisfaction. You will join a technology-driven warehouse operation where automation, robotics, data, and continuous improvement are at the heart of the business.
As Warehouse Manager, you will have the opportunity to take real ownership of the operation, lead a professional team, improve warehouse performance, and play an important role in shaping the future of automated logistics at Hikvision.