Western Regional Service Manager

Job Title

Regional Service Manager

Function

Parts and Service

Reports to

Director of Service

Supervises

Mission

Plans, develops and directs service training and all field service activities to promote and support equipment sales to factory special accounts; i.e., National Users and Government Facilities

Principle Activities

• Functions as primary factory service contact for Distributors and Customers in assigned area.
• Manage individual portion of the RSM budget.
• Schedule contact with all Distributors in Assigned area.
• Coordinates field Service Training to insure qualified service.
• Appoint and Train ICE CARE and Certified servicers.
• Develop annual Distributor Objectives and measure results, providing monthly status reports.
• Resolve Distributor and Customer Technical issues effectively and timely.
• Provides service training for special accounts service personnel.
• Develops programs to ensure replacement parts are available.
• Implement programs and procedures to provide product warranty, including Labor Rates for Distributors and ICE CARE servicers.
• Assist the sales department in coordinating installation and start-up specifications for special market customers.

Financial/Risk Control

• Fulfill the financial control and risk management responsibilities inherent in the position.
• Conduct yourself in accordance with the Company code of ethics policy at all times