Windows help desk Support ( Level 3 )

Company: SystemCanada |

World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan

Job Description

- 5 years minimum experience operating as a Windows desktop support specialist
- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
o Windows Desktop and Server operating systems:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues ? (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
o Desktop applications:
- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins.
- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent.
- Proficiency in creating documentation for end users and support personnel
- Strong verbal and written communication skills
- Self-starter with experience working in a project team environment

Nice to have:

Microsoft certifications like MCSE , MCDST