Workday CoE User Support Officer

Job Description

Main purpose of the role

As a Workday Support at Europcar, you will play a crucial role in providing daily assistance to
users of the Workday system, ensuring smooth operations and timely resolution of issues. This includes handling user requests, troubleshooting system or process errors, supporting testing activities, maintaining data accuracy and deliver training. The role involves close collaboration with HR teams and other stakeholders. This is an exciting opportunity to make a significant impact on our HR Information System landscape and ensure that our Workday platform aligns with our global business needs.

Main responsibilities

As a Workday Support you will:

• Be the guardian of Europcar’s Workday Guiding Principles, keeping the Workday

• Operations updated and aligned with the company's strategic needs.

• Provide prompt assistance and resolution for user issues.

• Work closely with HR and various stakeholders to comprehend global and local business
  questions and create daily solutions.

• Stay up-to-date with Workday updates and best practices to ensure continuous
  improvement.

• Manage and prioritize multiple tasks effectively.

Internal and External Relationships

• Internal: main interactions with function / country HR representatives, and countries leadership teams.

• External: Workday, Consulting firm involved in the implementation of Workday

Key Skills

• Experience working in HR or system support (Workday experience is an advantage).

• Business school

• Fluent in English

• Attention to details

• Trustworthiness and ethical integrity

• High sense of organization and management of priorities

• Calm under pressure

• Strong communication and problem-solving skills.

• Tech savvy

• Continuous learning mindset

• Ability to multitask and manage priorities effectively.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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