Workflow And Automation Support Engineer

Description

Experience range: 4 to 8 years

Key skills:

• Experience supporting workflow management and BPM platforms (BBM, IBM BAW, Camunda, Pega, or equivalent).
• Knowledge of BPMN workflows, business process automation, and process orchestration.
• Experience troubleshooting workflow failures, task routing issues, and process execution errors.
• Understanding of RPA platforms and automation support activities.
• Experience with API integrations and backend system connectivity.
• Ability to analyze workflow logs and identify root causes of process-related issues.
• Familiarity with database queries and application support activities.
• Experience handling incidents, service requests, and production monitoring.

Additional notes:

• Strong analytical and problem-solving capabilities.
• Experience working with business users and operational teams.
• Knowledge of ITIL processes and production support best practices is preferred.