Workstation Analyst

Workstation Analyst
Location: Madison, WI
Contract: 6 months
Schedule: 40 Hours
Pay: $30-$33/hour, DOE

Workstation Analyst | Qualifications:

• Associate Degree Emphasis in information technology or related area Preferred.
• 2 years of experience in progressively responsible PC support in a networked environment.
• Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
• Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.

Workstation Analyst | Responsibilities:

• Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity.
• Works closely with end users to provide reliable client computing services, technical guidance and informal training.
• Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
• Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
• Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
• Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues.
• Participates in a 24/7 on-call rotation.