mercuryo
Project Manager / Dev Unit Lead
You will lead a cross-functional IT development unit and oversee the full lifecycle of crypto and fintech initiatives. You will manage priorities, backlogs, requirements, deadlines, releases, budgets, quality,…
Merchant Support Associate Night Shift
You will support merchants in English and Russian through email, Slack, and Telegram, troubleshoot technical problems, participate in incident management, document interactions and resolutions, collaborate on complex…
Merchant Support Associate (Night Shift)
Hi! We're Mercuryo , and we’re on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and…
Customer Experience AI & Data Manager Lead
You will turn customer feedback and operational data into business improvements, identify customer pain points, reduce customer contacts through automation and self-service, optimise Forethought AI, build dashboards,…
Operations Manager Liquidity Management
You will oversee crypto processing, exchange, and liquidity operations across deposits, withdrawals, transaction pipelines, routing, and custody activities. You will monitor metrics, investigate incidents, manage…
Customer Success Manager
Hi! We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and…
Customer Experience, AI & Data Manager Lead
We're looking for an ambitious and customer-obsessed Customer Experience, AI & Data Manager to shape the future of customer experience at Mercuryo. In this strategic role within Customer Operations, you'll…
Operations Manager, Liquidity Management
Hi! We're Mercuryo , and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3…
Operations Manager, Profitability
As an Operations Manager, Profitability at Mercuryo, you will own the day-to-day health of our unit economics — turnover, costs, margin, and conversion — across products in the Web3 and payments ecosystem. As margins…
Business Analyst (Loyalty/Retention)
You will take high-level product requirements and break them down into UX flows, user and functional requirements, acceptance criteria, and unit economics. You will design implementation scenarios and economic…
Customer Success Manager
You will manage a portfolio of high-value enterprise merchants across Asia and act as their primary point of contact. You will analyse performance metrics to identify growth and churn-reduction opportunities, lead…
Customer Support Agent Night-Shift
You will deliver exceptional customer support through live chat, email, and social media in English. You will support merchants and partners in both English and Russian, take ownership of customer issues, and…