Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with…
Professionals in this role get to: Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires. Build the company: Identify and recruit…
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce…
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland’s…
Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and…
Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by…
Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical…
Consultants in this role get to: Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls.…
Customer Service Representative Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical…
You are also expected to: KEY RESPONSIBILITIES - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; - Produce solid and effective…
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Impact the bottom line: Produce…
Tier 1 Technical Support Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support…
Technical Support Consultants in this role get to: Develop skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity. Work with people who will become your second…
Managers in this role get to: Influence the Lives of Others: Develop, train, and manage team members Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs,…
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