All your information will be kept confidential according to EEO guidelines.
Sr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR…
Consultant in this role get to: Customer service skills: To handle customer service requests due to billing issues or account changes. Identify the root cause for a cancellation request and retain customers by…
All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age,…
Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend…
Directors in this role get to: Be the Expert: Be responsible for developing and closing a targeted list of new logo business in their respective domain to meet assigned quotas. Direct business development and sales…
Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and…
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland’s…
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce…
Professionals in this role get to: Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires. Build the company: Identify and recruit…
Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical…
All your information will be kept confidential according to EEO guidelines. U33-USA Work At Home EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex,…
Consultants in this role get to: Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls.…
Tier 1 Technical Support Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support…
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