1st Line Analyst with English

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

First Line Analyst with English

• Full remote
• Start: Setember 7, and this is the only possible start date. Therefore, we are looking only for candidates who are available to start at that time. :)

Agents work in a service desk environment where, during phone interactions with customers, they perform a range of technical support activities. They are also responsible for documenting and reporting completed work to ensure compliance with company and customer procedures, as well as quality standards.

• You speak English fluently (B2/C1)
• You have first experience in IT customer service (min. 0,5,year)
• You know how to ask the right questions to reach the core
• You have outstanding communication skills and costumer focused mind-set
• You have MS Office skills
• Since our team provides support 24/7, we are looking for candidates who are flexible and comfortable working across different shifts