Account Manager

Job Summary

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Sales & Customer Development

Lead all aspects of the sales process including lead generation, solution development, proposal creation, and closing.

Build and maintain relationships with new and existing customers.

Promote full range of Relevant Industrial’s Instrumentation and Automation product lines.

Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.

Develop customer accounts by educating clients on value-added services.

Proactively identify new opportunities and revenue streams within accounts.

Solution Delivery & Technical Support

Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.

Provide technical support, product information, and pricing updates to clients.

Connect with OEM suppliers to enhance customer offerings and solution value.

Coordinate internally to deliver cross-functional support to clients.

Communication & Relationship Management

Ensure accurate client expectations and consistent follow-through on commitments.

Maintain accurate records and contacts in CRM systems.

Respond promptly and effectively to customer concerns and complaints.

Maintain professional and proactive relationships with vendors and principals.

Training & Collaboration

Participate in internal training sessions, sales meetings, and team development.

Assist in training new employees and sharing best practices.