Assistant Front Office Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What we are looking for

• Minimum 2–4 years of Front Office experience, with at least 1–2 years in a supervisory role.
• Previous experience in a luxury international hotel brand is required.
• Forbes Travel Guide experience or exposure to Forbes service standards is a strong advantage.
• Strong understanding of Front Office operations, guest relations, and luxury guest service standards.
• Proven ability to lead, coach, and develop a high-performing Front Office team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle guest concerns professionally and deliver exceptional service recovery.
• Familiarity with hotel property management systems (Opera or similar) and Microsoft Office applications.
• Flexible to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
• Fluent in English; additional languages are an advantage.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.