Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +30 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.

General Responsibilities:

The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.

Anticipated responsibilities outlined below.

Duties & Responsibilities

• Involved in all front desk related activities such as:
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including, but not limited to:
    • Answering phones in a friendly manner and assisting callers with a variety of questions.
    • Checking members into the system.
    • Providing prospective members tours of the facility.
    • Signing-up new members.
  • Keep the gym and all equipment extremely clean and in good working order.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner
• Employees:
  • Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Resolve employee issues or concerns.
  • Manage cash drawer and deposit procedure.