Associate Security Officer

Regions Hospital is hiring an Associate Security Officer. The Security Associate provides a welcoming, customer focused presence at facility entrances and public areas. This role is responsible for weapon screening, access control, lobby management, and supporting routine security operations. Security Associates proactively identify disruptions, provide directions and assistance, and collaborate with Security Officers during emergencies. This position emphasizes professionalism, strong communication, and consistent demonstration of HealthPartners values of excellence, integrity, compassion, and partnership.

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination

• High School Diploma or equivalent
  AND
• Minimum of one (1) year of experience in customer service, patient care, guest services, mental health care, or any role requiring de‑escalation,
  OR
• One (1) year of post‑secondary education

Licensure / Registration / Certification

• Valid, unrestricted driver’s license (if required by site)

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills
• Ability to remain calm and professional during stressful situations
• Ability to use de‑escalation strategies to mitigate disruptive behavior
• Ability to learn and operate security technology including video surveillance and weapon detection systems
• Ability to observe, document, and communicate safety concerns

PREFERRED QUALIFICATIONS:

Education, Experience or Equivalent Combination:

• Experience in a healthcare or public safety environment
• Experience with access control or security screening systems

• Training in de‑escalation or crisis intervention

ESSENTIAL DUTIES:

1. (80%) – Entry Point & Facility Security

• Assess and secure internal and external entry points.
• Monitor video surveillance, weapon detection systems, and other security technologies.
• Control access points and verify ID badges.
• Manage lobby and vehicle traffic to ensure an efficient, welcoming experience.
• Maintain a professional presence in public areas.
• Proactively mitigate disruptions using customer service and de‑escalation strategies.
• Conduct proactive exterior patrols and report suspicious or safety related findings.

2. (10%) – Reporting & Incident Response

• Observe and report suspicious behavior, safety concerns, or policy violations.
• Complete accurate and timely incident reports.
• Assist Security Officers during emergencies.
• Provide general directions and assistance to visitors.
• Collaborate with Guest Services and Patient Care to support large family groups.

3. (10%) – Lobby Support & Customer Service

• Maintain clean, organized, hazard-free lobby areas.
• Build positive relationships with hospital departments.
• Perform other duties as assigned.

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observes safe work practices, provides input on safety issues, and promotes a safe work environment.

• Maintains regular and timely attendance.

• Protects confidentiality.

• Demonstrate participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.

• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)