Azure Cloud Managed Services Support Lead - Major Bank
Salary: AUD 185000 - 190000 per annum, +super+15k bonus
A major bank is currently seeking an Azure Cloud Managed Services Support Lead to join their team on a permanent basis. Role can be based in Sydney or Melb. 2 days a week in the office.Looking for an experienced Azure Technical lead to drive operations at scale- maintain service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the support team are fit-for-purpose.
Responsibilities:
- Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
- Maintain strong Azure security, compliance and cost practices, supporting automated microservices and infrastructure environments
- Lead service improvement through automation, optimisation and continuous enhancement of customer experience
- Provide technical leadership by mentoring the L2 CMS team and resolving complex cross-platform service issues
- Engage stakeholders and suppliers, supporting delivery handovers, capacity planning and driving a strong one-team, ITIL-aligned culture
- 5+ years’ experience in Azure, with strong capability across IaaS, PaaS and SaaS environments
- Experience in technical leadership, mentoring offshore teams and managing stakeholder engagement and priorities
- Deep experience with Kubernetes and microservices, ideally deploying on AKS using Helm
- Strong understanding of observability and monitoring tools such as Splunk or Azure Monitor, with solid troubleshooting capability
- Strong terraform