BDC Manager

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our Sycamore Hyundai dealership BDC team.

You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You’ll Do:

• Lead and develop the BDC team—hiring, coaching, and motivating reps
• Handle all incoming sales and service calls (when applicable)
• Monitor call recordings and coach for quality and effectiveness
• Manage internet leads and dealership CRM manifest follow-up
• Make outbound prospecting and appointment reminder calls
• Oversee no-show follow-ups, CSI calls, and service drive opportunities
• Collaborate with Sales Managers and GMs on showroom traffic and strategy
• Review and approve bonus/commission numbers for reps