Builder Support Representative

Position Purpose

The Builder Support Representative provides responsive, high-quality support to pool builders on behalf of CoverCare. This role is responsible for processing orders, coordinating installations and service, and proactively addressing communication gaps to ensure builders receive fast, accurate, and dependable support throughout the automatic pool cover process.

Essential Functions

• Communicate with pool builders by phone, text, and email.

• Schedule CoverCare installations and service appointments.

• Prepare quotes for automatic pool covers, replacement fabrics, fences, and service.

• Follow up daily on outstanding builder information, including color, motor side, missing specifications, and other required details.

• Process orders for new automatic pool cover systems and replacement fabrics.

• Process new system orders for retail customers.

• Support Area Managers and Technicians with communication, scheduling, and coordination.

• Partner with Area Managers to maintain appropriate bulk inventory levels in each market.

• Set up new builders in the CoverCare ERP system.

Secondary Functions

• Contact builders regarding brochures, fabric samples, and other sales materials.

• Track and communicate builder-specific sales trends.

• Assist Inside Sales with CRM data accuracy and maintenance.

• Provide construction specifications and other information to support Area Managers.

• Assist Accounting with invoice-related questions and research.

• Perform other duties as assigned.