Business Process Analyst
Job Title: Business Process Analyst
Role Purpose
Analyze, document, and optimize end-to-end business processes across technology and operations to improve efficiency, strengthen controls, and support change and transformation initiatives.
Key Responsibilities
- Analyze and document current-state (AS-IS) and future-state (TO-BE) business processes across operational and technology workflows
- Develop detailed process maps, workflows, and documentation using BPMN or similar methodologies.
- Identify process inefficiencies, risks, and control gaps, and recommend practical improvement solutions
- Collaborate with business, operations, and technology teams to support process redesign, automation, and optimization initiatives
- Support change and transformation programs by assessing process impacts and assisting with implementation activities
- Apply Lean or continuous improvement frameworks to drive sustainable process improvements
- Ensure process changes align with business objectives, risk management, and regulatory requirements
Required Experience & Skills
- Minimum 5 years experience in business analysis or process analysis roles
- Strong knowledge of banking operations and operational control environments
- Proven experience in process mapping and documentation using BPMN or similar standards
- Experience applying Lean, continuous improvement, or process optimization methodologies
- Strong analytical, problem-solving, and stakeholder engagement skills
- Ability to work effectively across cross-functional business and technology teams
Nice to Have
- Experience supporting digital transformation, automation, or system implementation initiatives
- Familiarity with risk, compliance, or regulatory frameworks in financial services
- Exposure to process automation tools or workflow management platforms
- Relevant certifications such as CBAP, Lean Six Sigma, or BPM certifications