Care Manager

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high-quality support.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

What you'll own and lead as a: Care Manager -

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners

• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients

• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance

• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy

• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage

• Provide after-hours support as needed to maintain seamless care continuity

• Maintain Branch compliance efforts, including compliant licensing documentation

• Conduct weekly New Hire Orientation sessions for incoming Caregivers

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred

• Highly organized with strong attention to detail and accurate record-keeping practices

• Proactive communicator with excellent interpersonal skills and a warm, professional presence

• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment

• Committed to compliance, HIPAA standards, and maintaining accurate documentation

• Strong collaboration skills with a team-first mindset and high-quality customer service approach

• Proficient with technology and healthcare management or scheduling systems

• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!