Castle Support Specialist

Humankind is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

Who we are.

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.

Why we need you.

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.

Who you are.

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.

What you’ll do (Essential Job Functions)

• Deliver Phone-Based Goal-Oriented Support Services: Provide phone-based support that helps participants identify unmet needs, set measurable goals, and make meaningful progress. Using motivational interviewing, strengths-based coaching, and behavior change strategies to address barriers, build skills, and support self-management.
• Call Management & Participant Engagement: Manage an active and engaged caseload by responding to incoming transfer calls and conducting outbound sessions with established participants, ensuring timely follow-up and continuity of support across assigned cases.
• Benefits, Resource Navigation, & Advocacy: Partner closely with participants to understand employer benefits, eligibility, and available community resources, educating and empowering participants to effectively access and use these supports to achieve their goals.
• Assessment, Intervention, & Outcomes: Conduct comprehensive quality of life assessments to understand participants' overall functioning, wellbeing, and barriers to progress. Provide solution focused interventions aligned with participant goals, monitor progress, and coordinate with resources and benefit partners to ensure continuity of care.
• Performance Accountability: Consistently meet established productivity, quality, engagement, and outcome metrics that support participant success and program effectiveness.
• Documentation & Compliance: Maintain timely, accurate documentation in accordance with organizational, privacy, and regulatory standards.
• On-Call Responsibility: Share responsibility for periodic on-call coverage across the team, including evening and weekends.
• Other tasks as assigned