Client Manager - US Large Market (Virtual)
The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the United States.
- Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
- Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth.
- Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions.
- Engage, develop, and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives.
- Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.
- Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
- Minimum of 5 years prior strategic relationship management and/or sales experience.
- Must possess a sense of urgency and deep resilience to drive results and win.
- Experience with managing complex and challenging clients.
- Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies.
- Experience with the following industries preferred: Business & Professional Services, Financial Services, Information Technology, Media & Entertainment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.