Communications Manager

The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.

The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.

Responsibilities

- Monitor reputation-sensitive topics, external mentions, and emerging risks.

- Maintain a live reputation risk tracker and weekly issue summary.

- Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.

- Develop and maintain internal messaging documents for key external narratives.

- Build processes that help employees use approved external messaging and route external assets for review.

- Maintain crisis templates, FAQs, and issue-specific playbooks.

- Support executive conversations with briefing materials, notes, follow-ups, and documentation.

- Draft outreach for relationship-building.

- Coordinate with teams and executives as needed.

- Support crisis training and reputation readiness initiatives.

What this person will own

- Reputation monitoring system.

-CRM for influencers/journalists.

- Updates to internal messaging document hub.

- External asset approval workflow.

- First drafts of crisis and reputation materials.

- Messaging version control.

What this person will support

- Crisis response.

- Executive communications.

- External brand communications narrative.

KPIs

Faster in crisis response & coordination

More consistent in external messaging

Prepared for reputation risks

Requirements

- Strong writer.

- Highly organized.

- Calm under pressure.

- Comfortable with sensitive information.

- Able to work with executives without needing to be the lead voice.

- Good at translating strategy into documents and processes.

- Skilled at monitoring and pattern recognition.

- Able to draft quickly but accept edits.

- Strong judgment about what to escalate.

- Comfortable working with legal, executives, product, security, and marketing.

- Detail-oriented enough to manage trackers and version control.

- Strategic enough to understand why reputation issues matter.