Content Designer - Payment help content

Sr Content Designer Responsibilities:

UX writing for apps, web, and complex process screens
Supporting legacy redesigns and net new product launches
Ensuring clarity, accuracy, and regulatory compliance
Acting as on-call support for high priority content needs
Develop clear, engaging help articles, FAQs, tooltips, and educational materials for payments products to support user onboarding and activation.
Ensure content consistency by contributing to style guides, content patterns, and design standards.
Create reusable content components and identify opportunities for standardization across platforms.

Sr Content Designer Qualifications:

Over 5 years of experience in content design, UX writing, or related fields with a strong portfolio.
Proven ability to craft help and instructional content for digital products.
Experience working within established design systems and content standards.
Skilled in collaborating with product and technology teams, with strong stakeholder management skills.
Proficiency with tools such as Figma, Lucid, Confluence, or Miro. A background in payments, financial services, or banking is preferred; familiarity with AI tools and accessibility standards (WCAG 2.1 AA) is a plus.

See also