Customer Intelligence Analyst (Contract)

Requirement

• Diploma/ Degree in with prior experience in the FMCG industry, logistics, order management or similar will be an advantage
• Able to work independently
• Have strong interpersonal and communication skills and able to work across multifunctional teams
• Have a customer-oriented mindset

Responsibilities

• Manage daily operations for the Order to Cash process, including Return, Rejection and Re-Delivery
• Communicate with customers for any requests & enquiries on the customers' orders and claims request
• Collaborate with back-end operations team and physical distribution teams to ensure orders and claims are processed and dropped timely & accurately
• Handling of order related incidents including non-quality, rejections, returns, shortages
• Doing data reporting and data analysis
• support the Order to Cash(OTC) process from end-to-end,
• Ensuring customer's orders are delivered in accordance with the needs and requirements of our customers

Work Location

• West area