Customer Service Coordinator
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.
Responding promptly to helpdesk tickets via phone, email, or web-based channels
Troubleshooting and resolving customer issues using established procedures and resources
Documenting all customer interactions and resolutions in a ticketing system
Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
Assisting with onboarding and support for new/existing users
Collaborating closely with team members to ensure timely and accurate issue resolutions
Maintaining a high standard of customer service and professionalism in all interactions
Career Level - IC0