Customer Service Rep II

Overview

Replenishment Customer Service Representative

Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.

Responsibilities

• Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity.
• Act as the primary point of contact for customers regarding order status, delivery times, and product availability.
• Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.
• Work closely with carriers’ transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment.
• Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).
• Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.
• Ensure compliance with safety regulations and company policies in dispatch operations.
• Prepare and generate daily/weekly dispatch and service performance reports.
• Support inventory tracking and stock reconciliation processes when needed.

Qualifications

• Must have associate’s degree or dispatch experience. Bachelor’s degree is preferred.
• Safety focused and able to participate in a safety-centered work culture.
• Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
• Excellent written and verbal communication skills with professional decorum over the phone.
• Embracement and enhancement of Performance-based, Safety Culture
• Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
• Problem Solving, Decision-Making, and Critical-Thinking skills.
• Attention to detail, ability to stay organized and work independently.
• Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
• Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
• Must be able to speak, read and write English. Bilingual or Spanish is a plus.

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status