Customer Service Representative

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

This is an in-office role based out of or Jacksonville, FL office. Work hours are 9:30am to 6:00pm EST.

The Opportunity

As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

What You Will Do:

• Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work.
• Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner.
• Be able to adhere to the 9:30pm – 6pm schedule. The end time is after the last call is answered in the queue.
• Other duties as assigned.