Customer Service Representative
Key Responsibilities
Customer Service & Front Desk Support
- Answer and direct incoming phone calls in a professional and friendly manner.
- Welcome and assist customers, visitors, and team members.
- Respond to customer questions and help resolve basic concerns.
- Schedule appointments and assist with customer follow-up communications.
- Maintain a positive and professional experience for every customer interaction.
Administrative Support
- Enter and update customer information accurately in company systems.
- Assist with filing, record keeping, and data entry.
- Prepare documents, reports, and correspondence as needed.
- Support office staff with administrative tasks and special projects.
- Maintain an organized and efficient front office environment.
Scheduling & Coordination Support
- Assist with scheduling service appointments and deliveries.
- Help coordinate communication between customers and field staff.
- Monitor schedules and provide administrative support to ensure smooth daily operations.
- Follow up on open requests and update records as needed.
Qualifications
- High school diploma or equivalent required.
- Previous customer service, receptionist, retail, or administrative experience is a plus, but not required.
- Strong communication and interpersonal skills.
- Basic computer skills, including Microsoft Office and data entry.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a willingness to learn and grow.
What We're Looking For
- Friendly and professional demeanor.
- Strong customer service mindset.
- Reliable and detail-oriented.
- Team player who enjoys helping others.
- Eager to learn new skills and take on additional responsibilities.