Customer Service Representative

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities:

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a retail office setting.