Customer Service Representative

The Customer Service Representative is passionate about delivering a professional, responsive customer experience by managing orders, inquiries, and account details from entry through delivery. This role partners closely with the sales team and internal operations to ensure accuracy, timely communication, and effective coordination while proactively monitoring order status, resolving issues, and supporting strong customer relationships

Key Responsibilities

• Check inventory, price, lead time, status of delivery, product knowledge
• Process customer orders and changes to existing orders
• Audit sales orders entered by another CSR, confirm price, packaging, color
• Research and process complaints/returns
• Update customer portals
• Coordinate and maintain customer shipping schedules
• Coordinate information with scheduling and load planning areas and communicate customer priorities
• Review open order reports for each customer/proactively provide order status updates
• Assist in customer maintenance
• Process sample requests
• May include occasional travel to visit customers and/or trade shows
• Project positive and professional image to customers and internal stakeholders