Customer Service Representative I

Position Summary: Receives and disburses money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

Responsibilities and Accountabilities:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements and authenticity
• Cashes checks and disburse cash after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Orders daily supply of cash with vault teller and verifies all incoming and outgoing cash.
• Balances currency and coin, in cash drawer at the end of their shift and compares totaled amounts with amount shown in Integrated Teller.
• Explains, promotes, or sells products or services such as gift cards, cashier's checks, and check orders
• Understands the different accounts, products, and services offered at the bank.
• Balances ATM, processes night deposit bags and deposit by mail, prepares change orders
• Accepts loan, mortgage and other payments (including utilities)
• Perform error resolution within customer transactions and account activity

Competencies:

• Customer Service
• Time Management
• Detail Orientation