Customer Service Representative

As part of the Open Road Collision group DBA Bill Knight Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.

We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented, supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety, quality, and a positive workplace environment