Customer Service Representative

Full-Time Days

40 hours a week

Tuesday - Friday

Off Monday

Tuesday: 7:00 AM - 6:00 PM, Wednesday: 7:30 AM - 6:00 PM, Thursday: 7:30 AM - 6:00 PM, Friday: 7:00 AM - 5:00 PM

The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments.

The CSR may work in many areas throughout the outpatient offices (Healthcare Associates, Pediatrics, Walk-In Care, RMH Specialists, Medical Specialty Services), and Admissions/Call Center departments. This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.