Customer Service Representative

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Typically reports to a supervisor or manager. (Increase Customer Satisfaction. Take, enter, process and/or expedite orders.

Provide price estimates and quotes. Handle service problems and questions. Train customers on products. Provide service feedback to management)