Customer Service Rig Technician
BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and dealer network with locations throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and we operate a facility in Livermore, California.
We are looking for a Customer Service Rig Technician for our Conroe, TX location. This position would report to the Director of Service.
- Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions to his or her manager or supervisor based on customer needs and resource availability; this includes, but is not limited to shop or field service repairs:
Conducts diagnoses.
Provides effective hands-on repairs.
Researches and determines spare parts needs.
Suggests spare parts packages.
Provides effective and efficient technical assistance, in person or on the phone.
- Performs and/or assists with field and shop repairs.
- Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
- Resolves product issues through effective identification, documentation, and communication with all affected parties.
- Assists in maintaining technical manuals.
- Assists in maintaining related service department files and office records.
- Knows and understands operating and technical procedures and workplace instructions.
- Perform various other duties and activities as assigned by supervisor.