Customer Success Manager, Enterprise

About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Do

Birdeye is looking for an Enterprise Customer Success Manager with a passion for relationship management. You will nurture and manage accounts to maintain a healthy life-cycle, ensuring customers see the benefits of our platform and renew. This is a vital and hands-on role, where you’ll work hand-in-hand with customers to help improve their online reputation.

The Enterprise Customer Success Manager is a full time job based in the Dallas/Ft. Worth metro area.

Customer Success Values in a Nutshell

• We are Customer Obsessed
• We’re a meritocracy - you’re judged on performance not who you know
• We make data-driven decisions
• Your opinion matters. Collaborative environment to help make Birdeye successful

Responsibilities

• Responsible for renewals with clients
• Monitor and analyze account health to identify churn risk
• Ability to effectively manage delicate customer situations
• Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
• Weekly/Bi-weekly sync-up with clients to increase adoption.
• Conduct on-site Quarterly Business Reviews with all clients
• Utilize your creativity to refine and innovate processes to improve Customer Success
• Leverage your sales skills to reinforce the value proposition of Birdeye
• Be the point of escalation for clients and salespeople to ensure client satisfaction
• Develop methods for managing customer satisfaction
• Leverage research and understand of our client’s industries to create tailor-made solutions
• Handle some financial and billing issues for Birdeye’s clients
• Additional assigned projects as assigned