Heavy-Duty Labor Content Analyst
This role is responsible for developing estimated work times using current MOTOR methodology and applying them to applicable medium and heavy-duty vehicle configurations. The analyst reviews and interprets OEM service information, enters labor operation data into multiple systems, validates vehicle applications and estimated work times, and performs quality assurance to ensure published labor content meets product and end-user expectations.
Labor Time Development: Develop estimated work times following current MOTOR methodology and apply them to applicable medium and heavy-duty vehicle configurations.
OEM Service & Repair Research: Review OEM information regarding the service and repair of supported vehicles and labor operations.
Technical Content Interpretation: Organize and interpret OEM and aftermarket content as necessary to support accurate labor operation development.
Vehicle Application Verification: Verify vehicle information related to researched labor operations using sources such as AutoCare VCdb, OEM websites, and additional data as required.
Labor Data Entry: Enter and maintain labor operation data in multiple systems and formats, ensuring accurate and consistent application of content.
Estimated Work Time Validation: Research and verify the correctness of estimated work times and make revisions in accordance with established methodology.
Taxonomy Classification: Classify labor operations within applicable taxonomies to support consistent search, organization, and product use.
Customer Concern Resolution: Respond to customer concerns related to labor operation data, including vehicle application questions, estimated work-time verification, and taxonomy classification.
Quality Assurance: Execute quality assurance processes to ensure published labor content meets MOTOR product requirements and end-user expectations.
Qualifications
Three or more years of experience as a technician in a medium- and heavy-duty vehicle environment, class 7-8 experience is strongly preferred.
Self-motivated, results-oriented team player with strong attention to detail.
Strong written and verbal communication skills.
Ability to work with little or no supervision in a remote or offsite capacity.
Ability to work to stringent deadlines while maintaining work quality and following established office policies, procedures, and systems.
Skills and Attributes
Three or more years of experience developing labor times for an OEM or aftermarket company preferred.
Working knowledge of Microsoft Office applications, including Excel, Word, Access, and Outlook.
Strong knowledge of vehicle parts, systems, operations, and component relationships, particularly for medium- and heavy-duty vehicles.
ASE certifications preferred.
Database and data-entry experience preferred.
Technical degree or certificate in automotive or truck repair preferred.