Manager Outlet Store

PRINCIPAL DUTIES:
1. Leading and Developing Talent: Manages departmental structure, development and training of
staff. Actively networks and sources for positions within the team.
2. Project and Change Management: Plans and manages projects of low to moderate complexity
related to departmental function. Manages change with direct reports and participates in the
leadership coalition that supports the change.
3. Community Engagement: Understands social trends driving Goodwill's community engagement
initiatives, and champions initiatives.
4. Communicates and assists in the coordination of activities between the warehouse, store and
transportation department to safely and efficiently meet the needs of the operation.
5. Responsible for management of proper processing and separation of incoming donations, outlet
merchandise, salvage goods and waste recycle, to include overseeing, and coordinating salvage
sales per pound for the Outlet Center.
6. Coordinates with Secondary Markets goods that will be moved from Outlet to Secondary Markets
for salvage.
7. Comfortably operates, troubleshoots and has the ability to train others on all processes, equipment
and customer service, increasing the effectiveness to monitor compliance and productivity.

8. Optimize process work flow, inventory management and work schedules to ensure all donated
goods are processed in accordance with established standards and that sales transactions are rung
up and reported accurately. Maximizes the value of donated goods fr
9. Responsible for timeliness and accuracy of all required reports.
10. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Associates Degree or experience equivalency, and a minimum of 3 years’ experience.
2. Supervisory experience in a warehouse, production, retail or logistics setting.
3. Ability to work flexible schedule as business warrants; including nights and weekends.
4. Forklift certification.
LEADERSHIP COMPETENCIES:
1. Business Insight: Shares knowledge, keeps others informed of industry developments and
provides education on business fundamentals. Applies insights and industry trends to drive
critical initiatives. Helps others understand their contributions to the success of the broader
organization.
2. Courage: Demonstrates the ability to deliver a difficult message and say “no” when necessary.
Confronts tough organizational issues and coaches people on how to appropriately advocate in
the face of adversity.
CORE CULTURALCOMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with
those of the customer. Holds others accountable for meeting customer needs and addresses
gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced
and incorporated into the team’s activities. Encourages others to be open to, seek and learn
from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and
helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and
open communication among groups. Breaks down communication barriers and adjusts content
and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in
response to clients, constituents, or the organization. Helps teams adapt to new situations and
shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting
deadlines. Drives a record of success leading other to persist in achieving results despite
setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts
responsibility for successes and failures of own work and the team’s work. Creates feedback
loops within processes; monitors metrics and milestones to chart progress against expectations
and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Worker is subject to human blood, body fluids or tissue. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)