Operations Manager I

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, builders hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and additional building materials.

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A Brief Overview

The Operations Manager I directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue up to $15M annually.

What you will do

• Manage and coordinate operational activities across warehouse, counter sales, dispatch/transportation, and delivery functions; establish location goals and work schedules to meet operational, service, and sales objectives.
• Lead and develop a team of 6+ direct and indirect associates, including hiring and termination decisions, training, goal setting, work assignments, performance management and feedback, wage recommendations, and communication of expectations; partner with HR and other support departments to ensure compliance with company policies and procedures.
• Establish, monitor, and maintain performance metrics, including order fill rate, on-time delivery, equipment utilization, inventory accuracy, and departmental productivity; conduct audits and use results to develop strategies and tactics that drive operational excellence.
• Manage monthly operations P&L performance; assist in preparing store budgets; monitor departmental expenses and labor costs; and review production, financial, and operational reports to ensure performance aligns with budget and business objectives.
• Drive warehouse and delivery efficiencies by optimizing product flow, space and labor utilization, inventory levels, and cycle counting processes to achieve on-time delivery and meet customer needs.
• Oversee operational equipment and vehicles, ensuring required servicing, inspections, vehicle condition reports, and maintenance are completed and deficiencies are addressed.
• Maintain excellent customer relations and quality standards; partner with Sales management to ensure effective communication and training, resolve customer issues and complaints, and follow up to achieve mutually satisfactory outcomes.
• Monitor workplace safety and ensure adherence to established safety guidelines; enforce company policies and procedures involving customers, vendors, and employees.
• Facilitate regularly scheduled operations meetings with operations and location managers; ensure counter, driver, and warehouse meetings are conducted; and review personnel assignments with Branch Managers, recommending adjustments based on service needs and sales plans.
• Resolve operational challenges, implement and sustain best practices, and continuously identify opportunities to improve operational performance, team effectiveness, and overall location results while maintaining budget accountability.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.

Experience Qualifications

• 4-6 years of experience leading a team in a manufacturing or distribution setting required.
• 4-6 years of building material industry with strong knowledge of products and application required.
• 5+ years of operational experience with significant career experience in a fast-paced distribution organization.

Skills and Abilities

• Comprehensive knowledge of general operations management and financial principles.
• Deep understanding of logistics management and fleet management systems and practices.
• Effective verbal and written communication skills and demonstrated presentation skills required.
• Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.
• Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.
• Working knowledge of building industry and support operations and/or the distribution industry operations.
• Must maintain and enhance positive customer relations.
• Accounting and business math skills.
• Ability to develop, promote and maintain good customer relations.
• Ability to maintain good housekeeping and safe working environment.
• Must have a good understanding of OSHA requirements.
• Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
• Excellent teamwork & customer relationships.

Travel Requirements

• 10% Travel.

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Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.