Practice Manager

JOB TITLE: Practice Manager

DEPARTMENT: Heath Center

REPORTS TO: Director of Operations

STATUS: Exempt

SUMMARY: Manages the staff and operations of a medical office and/or multiple sites as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

STAFF SUPERVISION:

• Collaborates with Director of Operations to hire and develop qualified staff.
• Coordinates training of all new personnel according to policy and procedures.
• Retains high performing staff through timely feedback, education, coaching and supervision.
• Assures staff education targets appropriate topics, using needs assessment, occurrences, industry trends and practice goals to prioritize resources.
• Keeps staff informed of changes in departments/centers and policies or procedures through daily communication and monthly staff meetings.
• Facilitates at least twice weekly care team meetings for patient level discussions.
• Prepares and conducts fair and objective performance appraisals. Addresses performance problems through effective and timely corrective actions.

CUSTOMER FOCUS:

• Collaborates with Providers and Medical Staff to ensure quality medical care for all patients.
• Ensures customer services levels are maintained through effective scheduling, training and assignment of staff.
• Works to ensure that customer service is a priority; promptly responds to patient needs and issues and works through appropriate resources to effectively resolve.
• Develops and implements quality improvement practices to meet the center’s standards for quality.

PATIENT CARE:

• Ensures patients receive care in a safe and supportive environment.
• Ensures patient’s rights and needs are respected regarding treatments, medications, and procedures.
• Ensures patient confidentiality.
• Ensures comprehensive approach to preventive and chronic care, through role definition and processes, staff learning, supervisory observation, staff assignments, and monitoring of key population metrics.

OPERATIONS:

• Organizes and establishes work standards to ensure efficiency and productivity.
• Informs Director of Operations of office activities that require attention and recommends solutions to operating problems.
• Maintains equipment, supplies, and building structure.
• Reviews and monitors monthly budgets for all expenditures.

SUPERVISORY RESPONSIBILITIES: Directly supervises all staff in the Medical Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.